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Questions - Envelope Addressing
How do I place an order?
Email or call us as soon as possible in order to ensure availability in our calligraphy schedule. We will contact you within 24 hours to determine your exact needs for your special day. See the “How to Order” page for more details. Print out our Order Form and return through email or with envelopes
What format should I send my list in?
All lists should be typed in Microsoft Word using one single column and emailed to mkcalligraphy@hotmail.com. Please do not send in spreadsheets. Lists will be written exactly as provided so please check your salutation lines, abbreviations and spelling for accuracy. See the “Formatting Instructions” page for more details.Do you ship outside Tennessee?
Yes! We work with clients all over the country and worldwide on a daily basis. Where can I send my envelopes/other materials?
Our mailing address is: MK Calligraphy, 9610 Drayton Hall Ln, Germantown, TN 38139
Can I have my printer ship the envelopes/materials to you directly? Yes, this is a great idea! Please give them the address above and ask them to reference you on the shipping label.What types of paper can you write on?
We are very resourceful and can write on papers of virtually any size, color and thickness. This includes handmade, dark and lined envelopes. Please send us a sample so we can test it before printing.Do you need extra envelopes?
Please provide 10-15% extra for blotting mistakes which are unavoidable with pen and ink calligraphy.Can you match the style and color of my invitation font?
Yes, we can try to match the font on your invitation, please include one of your invites so we can determine the alphabet and/or color that was used. I have questions regarding envelope addressing etiquette, can you help me?
Most questions regarding envelope addressing etiquette can be found on our “Etiquette” information link to the left. If you still have questions, please email us and we will be more than happy to provide you with answers.What’s the turnaround time for envelope addressing?
It depends on the style of your script and quantity of envelopes. Standard turnaround time is approximately 1 week but can vary depending on the time of year. Please let us know the date you prefer to have them back by and we will make every attempt to complete them in your requested time frame. What if I have last minute changes to my guest list?
Additions to the guest list after we have received the order are very common. Email us the additions or changes, and we will make note of them. We will gladly accommodate these changes, as we know how hectic it can be to plan your dream event! We do not charge extra for this service unless we have already written out the envelope. If you send changes after an envelope has been written you will be charged for the change.What if I have corrections after I receive the envelopes back from you?Please let us know if there are corrections within 48 hours of receiving your order. Provided there are enough additional envelopes we will redo whatever errors you find. I live in the West Tennessee area, may I make an appointment to meet in person?
Yes you can. You can contact us to make appointments at our office by calling (901) 570-0345.What’s the minimum order?
There is no minimum order for any of our services.
Are rush orders available?
Rush orders can sometimes be accommodated. Please feel free to inquire regarding our schedule. There may be an added fee of $20 depending on the time frame and size of the order.How do you ship my order?
We use UPS, FedEx and USPS to ship orders which can all provide tracking information. You are more than welcome to supply your account number with any of the above companies to us.When is my payment due?
Payments are due in full at the time your order is placed. We are unable to start on an order until we receive the envelopes, the address list, and the payment.What methods of payment do you accept?
We accept all major credit cards and debit cards through the Paypal service. We also accept international money orders and cash.What is Paypal?
Paypal is secure site in which you may pay for services using your credit or debit card. You do not need an account with Paypal to use this service.Do you offer refunds?
Although we do not offer refunds, we will gladly redo any reasonable discrepancies.
How do I order samples?
We would love to send you some physical samples of our work. Please email us indicating which styles you would like and we will send them out within 1-2 business days. Do you charge sales tax?
Yes, the State of Tennessee requires that we charge sales tax to all packages going to a Tennessee address only.
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